FAQ - Frequently Asked Questions
What are the shipping times for your products?
We take 24 to 48 hours to process your order and then 10 to 20 days to deliver it to you.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Where do we ship from?
Our offices are located in Montreal, Canada. Our international warehouse is located in China.
Do you provide tracking information?
Yes, wait 3 days after your order and ask us via email at firstname.lastname@example.org.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Montreal, Canada.
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold. For more information, please read more about our Refund Policy.